In a strategic partnership, Accor x AXA has curated a medical assistance plan for 5,000 hotels worldwide. In the wake of COVID-19 lockdown and emergency health crisis, this is a significant step towards health management by the two French groups post the pandemic.
As of July 2020, the Accor group will cater to the highest levels of care via expert medical solutions of AXA Partners, a multinational insurance firm that specialises in assistance services, travel insurance, and credit protection.
The unique Accor x AXA medical assistance plan will complement their overall recovery plan. It will include health and prevention protocols that Accor has put in place through its ALLSAFE Cleanliness label in hotels across the different regions.
”In an increasingly complex environment, our 300,000 team members on the ground will assist our guests and ensure their safety during their stays, turning our hotels into shelters. This initiative, combined with our ALLSAFE enhanced hygiene protocols, will be key to rediscover the Love of Travel in the 5000 Accor properties around the world,” said Sébastien Bazin, chairman and CEO of Accor.
The ALLSAFE label, developed with and vetted by Bureau Veritas, represents elevated cleanliness protocols and standards. ALLSAFE will be appointing officers in all hotels to ensure health and wellbeing in Accor hotels, and employees will receive comprehensive training. Through AXA’s most recent advances in telemedicine, free access to medical teleconsultations to be provided.
“AXA’s ambition is to move from a payer to a partnership with its customers, notably by providing them with innovative solutions in health. This is why AXA has become over the last year a world leader in telemedicine solutions,” said Thomas Buberl, CEO of AXA.
Besides this, Accor x AXA will underline key factors such as contactless check-in and check-out, individual sanitiser, masks and wipes, extra disinfectants in all intimate and bathroom areas, guest access to telemedical support, strict cleanliness, food safety and buffet protocols, dedicated guest hotline, and enhanced room service.
All images: Courtesy brand