Singapore Airlines (SIA) and it’s regional wing SilkAir will resume certain flights in June and July.
While that’s pending regulatory approval, according to the official statement on the SIA website, these include destinations like Adelaide, Amsterdam, Auckland, Barcelona, Brisbane, Cebu, Christchurch, Copenhagen, Hong Kong, Medan, Melbourne and Osaka.
In March 2020, the group stated that it would cut 96 percent of its capacity and ground 138 planes from both SIA and SilkAir, out of a fleet of 147. Singapore’s national carrier had reported its first annual net loss of S$212 million in its 48-year history on 14 May, after the effects of the coronavirus effectively immobilised travellers from entering or leaving the country.
“SIA and SilkAir will continue to adjust our capacity to match the demand for international air travel,” read the statement. With the recommencement of these flights, SIA has cut about 94 percent of the passenger capacity that was originally scheduled for June and July.
As part of efforts to thank customers for their continuous support, passengers whose flights have been cancelled will retain the full value of the unused portion of their tickets as flight credits.
These flight credits are valid till 31 December 2020. According to the SIA, customers will also be awarded bonus flight credits when re-booking their travel.
From 2 June 2020, passengers will be allowed to transit through Changi Airport as well. The Civil Aviation Authority of Singapore has stated that the reopening of transit lanes will be coupled with stringent measures to make sure that travellers remain in designated facilities within transit areas and do not mingle with other passengers at the airport.
However, SIA said that it will announce its plans for its transfer lanes within the airport when they have been finalised, and “until then, Singapore Airlines customers will not be able to transit through Changi Airport.”
Apart from that, SIA will also be rolling out a slew of new initiatives to reassure travellers.
By the end of next month, all passengers flying on SIA will be able to reduce surface contact by using their mobile phones to operate check-in kiosks at Changi Airport to print boarding passes and bag tags. The app will also provide the latest information on travel and transit restrictions to keep travellers informed and updated at all times.
SIA has also had to adjust its in-flight service in accordance with the new safe distancing and other regulatory guidelines issued by the Civil Aviation Authority of Singapore for all Singapore carriers.
For instance, all cabin crew will have to don goggles when interacting with customers and put on gloves when serving meals. This is in addition to wearing masks throughout the flight.
Passengers who are flying business class for long-haul flights will be served a single tray meal instead of several courses served pre-COVID-19. Snack bags will be served on flights to Southeast Asia and mainland China.
For more information, head to their website here.
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